海洋世界區康福特酒店
3880 Greenwood Street, 圣地亚哥, 92110, 美国
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酒店简况
最早入住时间： | 15:00 |
|---|---|
最晚退房时间： | 11:00 |
设施
Wi-Fi
停车
空调
健身中心
前台 24 小时服务
禁止吸烟
进一步了解海洋世界區康福特酒店
海洋世界區康福特酒店
Comfort Inn Sea World Area坐落于圣地亚哥，距离圣地亚哥老城州立历史公园有14分钟步行路程，配备健身中心、免费私人停车位和花园。这家舒适型宾馆提供客房服务、24小时前台和免费WiFi。这家住宿禁烟，距离圣地亚哥大学有3.4公里。 房间为客人提供冰箱。 这家宾馆供应欧陆式早餐。 Comfort Inn Sea World Area距离圣地亚哥海洋世界有5.3公里，距离圣地亚哥海洋博物馆有5.8公里。圣地亚哥国际机场距离住宿有2公里。
评分和评价
清洁度3.6
地点3.7
服务3.9
客房3.4
性价比3.8
睡眠质量3.5
旅客评价
筛选条件
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旅客推荐
评价日期：2024年10月4日
入住日期：2024年9月
房间看上去整洁，唯一不好的就是在水池下面放着的浴巾上有上一个住客留下的胡渣，让我感觉不是很好，其他都OK！停车很方便！
家庭旅客
AU
评价日期：2025年3月15日
APPALLING Deceitful staff that lie about everything - the condition of the hotel, promising refunds
APPALLING Deceitful staff that lie about everything - the condition of the hotel, promising refunds
Liked · I normally like to start with a positive if there has been an issue - however there is not positive to speak of here.
Disliked · EVERYTHING - ALL I CAN SAY IS DON"T BOOK AT THIS DISGRACEFUL HOTEL. RUN AS FAR AWAY FROM IT AS YOU CAN. We booked through Booking.com (who by the way was just as difficult to deal with as the hotel, totally unacceptable for a platform that accepts bookings and payment on behalf of a 3rd party) to stay 5th - 8th February, 3 nights. Upon confirming the booking AND payment we received a message advising the hotel was under going some renovations - this was not mentioned on the booking website anywhere, you're only informed once you've booked and paid.
We arrived at the hotel, the noise and ongoing renovations was terrible and unacceptable. We contacted the hotel via Booking.com advising we were not happy about the noise and building works and requested to cancel the remaining 2 nights, I've attached the response we received from Comfort Inn Seaworld - it is rude, sarcastic and so far from providing good customer service that it is beyond belief. "Unfortunately, we aren’t mind readers, so we had no way of knowing you were considering booking with us in advance to personally notify you about the renovations. However, we did inform your husband upon check-in and have already discussed options with him. If he chooses not to stay for the next two nights, he will need to check out by 11 AM tomorrow morning, and we will refund the remaining amount accordingly."
We advised Comfort Inn that we would check out by 11am the next day and thanked them for the offer to refund the 2 nights - IF ONLY IT WAS AS EASY AS THAT!! We departed the hotel at 10.45am (showed Booking.com and Comfort Inn proof of this by way of an UBER receipt), the reception was unable to provide an invoice when we departed due to the supposed refund. So here we are 6 weeks later and still no refund, I cannot tell you how many emails and messages have gone back and forth between Booking.com, Comfort Inn and myself. The lies that Comfort Inn continue to tell - it's been refunded to Booking.com - IT HASN'T. They have not and will not refund the 2 nights accommodation even though they have continually promised to refund, told us it has been refunded to Booking.com, told us no it won't be and then again accused Booking.com of lies.
My suggestion here - don't book at this poorly run - under renovation mess of a hotel. There are so many other options to stay that have a pleasant and polite staff that don't lie, renovation free and everything in between.
Liked · I normally like to start with a positive if there has been an issue - however there is not positive to speak of here.
Disliked · EVERYTHING - ALL I CAN SAY IS DON"T BOOK AT THIS DISGRACEFUL HOTEL. RUN AS FAR AWAY FROM IT AS YOU CAN. We booked through Booking.com (who by the way was just as difficult to deal with as the hotel, totally unacceptable for a platform that accepts bookings and payment on behalf of a 3rd party) to stay 5th - 8th February, 3 nights. Upon confirming the booking AND payment we received a message advising the hotel was under going some renovations - this was not mentioned on the booking website anywhere, you're only informed once you've booked and paid.
We arrived at the hotel, the noise and ongoing renovations was terrible and unacceptable. We contacted the hotel via Booking.com advising we were not happy about the noise and building works and requested to cancel the remaining 2 nights, I've attached the response we received from Comfort Inn Seaworld - it is rude, sarcastic and so far from providing good customer service that it is beyond belief. "Unfortunately, we aren’t mind readers, so we had no way of knowing you were considering booking with us in advance to personally notify you about the renovations. However, we did inform your husband upon check-in and have already discussed options with him. If he chooses not to stay for the next two nights, he will need to check out by 11 AM tomorrow morning, and we will refund the remaining amount accordingly."
We advised Comfort Inn that we would check out by 11am the next day and thanked them for the offer to refund the 2 nights - IF ONLY IT WAS AS EASY AS THAT!! We departed the hotel at 10.45am (showed Booking.com and Comfort Inn proof of this by way of an UBER receipt), the reception was unable to provide an invoice when we departed due to the supposed refund. So here we are 6 weeks later and still no refund, I cannot tell you how many emails and messages have gone back and forth between Booking.com, Comfort Inn and myself. The lies that Comfort Inn continue to tell - it's been refunded to Booking.com - IT HASN'T. They have not and will not refund the 2 nights accommodation even though they have continually promised to refund, told us it has been refunded to Booking.com, told us no it won't be and then again accused Booking.com of lies.
My suggestion here - don't book at this poorly run - under renovation mess of a hotel. There are so many other options to stay that have a pleasant and polite staff that don't lie, renovation free and everything in between.
酒店回复
评价日期：5月4日
Dear Guest,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with us was so disappointing and that we fell short of meeting your expectations.
Please accept our sincere apologies for any miscommunication regarding the renovation and refund process. We understand how frustrating it must have been to arrive and find the environment different from what you expected, especially without prior notice on the booking platform. While we did our best to notify guests of the temporary renovation and adjusted amenities after booking, we recognize that this caused inconvenience and disappointment.
Regarding your refund, we understand the situation has caused significant frustration. According to our records, we confirmed your early check-out and initiated the refund for the unused nights through Booking.com. As the reservation and payment were handled by Booking.com, the final refund is processed through their system. We encourage you to continue working with their support team, and we're happy to re-confirm our actions directly with them to help expedite the process if needed.
The response you received previously does not reflect the level of professionalism we aim to maintain, and we sincerely regret the tone used. We are reviewing this internally to ensure future communication is respectful and helpful at all times.
Since your stay, we’ve completed our renovations, and we’re pleased to share that our hot breakfast service has resumed and guest areas have been fully updated.
We hope you might consider giving us another opportunity in the future to provide the experience you originally hoped for.
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with us was so disappointing and that we fell short of meeting your expectations.
Please accept our sincere apologies for any miscommunication regarding the renovation and refund process. We understand how frustrating it must have been to arrive and find the environment different from what you expected, especially without prior notice on the booking platform. While we did our best to notify guests of the temporary renovation and adjusted amenities after booking, we recognize that this caused inconvenience and disappointment.
Regarding your refund, we understand the situation has caused significant frustration. According to our records, we confirmed your early check-out and initiated the refund for the unused nights through Booking.com. As the reservation and payment were handled by Booking.com, the final refund is processed through their system. We encourage you to continue working with their support team, and we're happy to re-confirm our actions directly with them to help expedite the process if needed.
The response you received previously does not reflect the level of professionalism we aim to maintain, and we sincerely regret the tone used. We are reviewing this internally to ensure future communication is respectful and helpful at all times.
Since your stay, we’ve completed our renovations, and we’re pleased to share that our hot breakfast service has resumed and guest areas have been fully updated.
We hope you might consider giving us another opportunity in the future to provide the experience you originally hoped for.
评价日期：2025年5月14日
入住日期：2025年5月
Staff was friendly. The area is a bit sketcy but they have security which made it feel much safer. All in all enjoyed our stay and would stay again.
评价日期：2025年5月13日
入住日期：2025年5月
The hotel itself was good but the area it's in is very rundown and feels quite unsafe. I wouldn't recommend for solo travellers
评价日期：2025年5月13日
入住日期：2025年5月
Aside from being in sort of a sketchy area the motel is very clean and looks new. It was a bit noisy but tolerable. The price was right, it was pet friendly and close to Point Loma.
位置
3880 Greenwood Street, 圣地亚哥, 92110, 美国|距离市中心 7.05公里
10个好去处1.23 公里内
0.76公里
2.17公里
1.50公里
交通7.43 公里内
0.58公里
0.59公里
1.24公里
机场6.19 公里内
3.06公里
6.19公里
入住和退房
最早入住时间：
15:00
最晚退房时间：
11:00
实用资讯
请联系酒店获取有关添加额外床位的详情。
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客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。 A damage deposit of USD 150 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. 汽车旅馆可能在客人抵达当日对其信用卡预授权首晚房费以便确保信用卡有效。恕不接受借记卡和预付费卡。 汽车旅馆恕不允许客人入住超过14天。 汽车旅馆恕不允许18岁以下的客人在无父/母或法定监护人的授权或监督的情况下入住。 9间及以上客房的预订适用于不同的政策。敬请客人直接与汽车旅馆联系以了解更多信息。 每项预订仅允许使用1个停车位。 请注意：可应要求并视供应情况而定提供额外收费的提前入住服务。这笔费用为30美元。该服务从9:00开始，直到14:00。 客人不允许在酒店或客房内使用自行车和/或踏板车。